Return & Refund Policy

Last Updated: July 1, 2025

Our 60-Day Satisfaction Guarantee

At HoneyFil Wellness, your satisfaction is our top priority. We are so confident in the quality of our product that we offer a 60-day money-back guarantee on all purchases. If for any reason you are not completely satisfied with your HoneyFil order, simply contact our customer support team within 60 days of your original purchase date to request a full refund.

Return Eligibility

To be eligible for a return and refund under our guarantee, the following conditions must be met:

• Your refund request must be submitted within 60 days of the original purchase date.
• You must provide proof of purchase (your order number or confirmation email).
• The product was purchased directly through our official affiliate link or authorized reseller.
• Returns are accepted for both opened and unopened products within the 60-day window.

Please note: After 60 days from the purchase date, we are unable to process refund requests.

How to Request a Refund

Requesting a refund is simple. Follow these steps:

• Step 1: Email our support team at contact@customercs.com with the subject line “Refund Request — [Your Order Number].”
• Step 2: Include your full name, order number, and the email address used for your purchase.
• Step 3: Briefly describe your reason for requesting a refund (optional but appreciated).
• Step 4: Our team will respond within 24–48 business hours with instructions for completing your refund.

In some cases, we may ask you to return the unused portion of the product. Return shipping costs for change-of-mind returns are the responsibility of the customer. We will provide specific instructions when processing your request.

Refund Processing Time

Once your refund request is approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider. You will receive an email confirmation once the refund has been issued.

Please note that while we process refunds promptly, the time it takes for the funds to appear in your account may vary by financial institution.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

• Your order number.
• A description of the issue.
• Clear photographs of the damaged or incorrect product and packaging.

We will promptly arrange a replacement shipment or a full refund at no additional cost to you, including any applicable shipping charges.

Non-Refundable Situations

Refunds are generally not available in the following situations:

• Requests submitted more than 60 days after the original purchase date.
• Products purchased from unauthorized third-party retailers or marketplaces.
• Damage resulting from misuse, improper storage, or failure to follow product directions.

Exchanges

At this time, we do not offer direct product exchanges. If you wish to receive a different package or quantity, please request a refund for your original order and place a new order.

Contact Information

For all return and refund inquiries, please reach out to our support team:

• Email: contact@customercs.com
• Phone: +1 (507) 448-8190
• Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

We are committed to making this process as smooth and stress-free as possible for every customer.